Europe

International Conference on Integrated Quality Management in Tourism Destinations

Locations

Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Approve event: 
No
Short event's name : 
Conference on Quality Management (Bucharest, Romania, 23-24 June 2016)
23 June 2016 - 24 June 2016
Location: 

The World Tourism Organization (UNWTO), at the kind invitation of the Ministry of Economy, Trade and Tourism of Romania is organizing the "International Conference on Integrated Quality Management in Tourism Destinations: A Key to Competitiveness” on 23 -24 June, 2016 in Bucharest.

OBJECTIVES OF THE CONFERENCE:

  • To provide a comprehensive understanding of the integrated quality management in tourism destinations ,
  • To explore an interdisciplinary platform on how to launch and implement “destination quality systems” with the involvement of all the stakeholders,
  • To exchange experience and expertise among different types of destinations on how to build the culture of quality, define quality indicators, launch customer surveys and develop the necessary tools for monitoring.

THEMES COVERED:

  • A conceptual framework for quality management in tourism destinations, the difference between “destination quality” and the “product/service quality”.
  • Success stories of quality management in: Spa/wellness destinations, industrial heritage destinations, cultural heritage destinations, mountain tourism, protected areas, quality in the meetings industry, etc. 

TARGETED PARTICIPANTS:

  • National Tourism Administrations/Organizations, 
  • UNWTO Affiliate Members, 
  • Local authorities, municipalities and international and/ or regional associations/networks of local authorities, 
  • Convention Bureaus, 
  • Travel trade representatives,
  • Public authorities/institutions in charge of quality.
  • Academic institutions, scientists and experts related to destination management and/or quality,
  • Regions representatives.

To receive updates please send an e-mail to: pcarmona@unwto.org & mstanojevic@unwto.org.

Photo album of the Conference.

Organizers

 

Category
Event type: 
Conference
Congress
Related to: 
Europe
Regional Programme
Destination Management
Programme
UNWTO
Event or Session: 
This is a main event

2nd Conference on Destination Management in the Mediterranean

Locations

Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Approve event: 
No
Short event's name : 
2nd UNWTO Conference on Destination Managementin the Mediterranean (Budva, Montenegro, 22-24 June 2015)
22 June 2015 - 24 June 2015
Location: 

The World Tourism Organisation (UNWTO) and the Ministry of Sustainable Development and Tourism of Montenegro hold the 2nd Conference on Destination Management in the Mediterranean in Budva, Montenegro (22-24 June 2015).

OUTCOME:

  • The Conference created a collaborative platform on which the Mediterranean destinations jointly explored the keys to success in the process of enhancing competitiveness and achieving a high "quality visitor experience" of the Mediterranean which represents one of the most important tourism regions in the world and accounts for one in three international tourists worldwide and over a quarter of total tourism receipts.

THEMES COVERED:

  • Setting the Scene: Positioning the Mediterranean Tourism in the Global Market - Opportunities and Challenges
  • Product Development, Diversification and Innovation: a Strategic Approach for Developing Sustainable, Quality and Innovative Tourism Products
  • Cruise and Maritime Tourism: Challenges and Opportunities
  • Effective Governance and Policy Instruments - Success Stories

KEYNOTES AND PRESENTATIONS:

SESSION 1
Keynote Mr. Rolf Freitag:
download
Presentation Mrs. Corinne Lespinasse-Taraba, Atout France: download
Presentation Mrs. Blanka Belosevic, Croatia: download
Presentation Mrs. Durdica Simicic, Croatia: download
Presentation Mrs. Zeljka Radak Kukavicic, Montenegro: download
Presentation Mr. Miguel Payeras, Spain: download
Presentation Mr. Günter Ihlau: download

SESSION 2
Keynote Prof. Frédéric Dimanche:
download
Presentation Mrs. Annita Demetriadou, Cyprus: download
Presentation Mr. José Pintor Aguilar, Spain: download
Presentation Mr. Joao Pinto Barbosa, Portugal: download
Presentation Mr. Iñaki Gaztelumendi, Spain: download
Presentation Dr. Emad Hijazeen, Jordan: download
Presentation Mr. Marjan Hribar, Slovenia: download

SESSION 3
Keynote Mr. Franz Lamplmair:
download
Presentation Mr. Francesco di Cesare: download
Presentation Mr. Guy Antognelli, Monaco: download
Presentation Mrs. Despina Schistou, Greece: download
Presentation Mr. Srecko Favro, Croatia: download
Presentation Mr. Kristijan Pavic: download
Presentation Mr. Tony Browne: download

SESSION 4
Presentation Ms. Günnur Diker, Turkey: download
Presentation Mr. Leslie Vella, Malta: download
Presentation Mr. Adnane Jelb, Morocco: download
Presentation Mr. Javier Vall de Porcioles: download
Presentation Mrs. Neda Ivanovic, Montenegro: download
Presentation Mr. Zarco Radulovic, Montenegro: download

CONCLUSIONS by Mrs. Esencan Terzibasoglu, Director, Destination Management & Quality Programme:

Conclusions: download

 

 

Category
Event type: 
Conference
Congress
Related to: 
Europe
Regional Programme
Destination Management
Programme
UNWTO
Event or Session: 
This is a main event

Effective Governance in Tourism Destination Development

Location

Moscow
Russia
Approve event: 
Yes
14 March 2011
Location: 

 In the framework of the VI International Tourist Exhibition “Intourmarket 2011” the Ministry of Sports, Tourism and
Youth Policy of the Russian Federation, the Federal Agency for Tourism and the UNWTO will hold a joint seminar
with the title “Effective Governance in Tourism Destination Development” on 14 March 2011.  
   During the upcoming event officials from the UNWTO and leading international experts will talk about success
stories of effective governance and destination development, highlighting the planning, positioning and promotion
of tourist destinations. In addition, they will highlight the role of Public-Private Partnerships in tourism destination
development.  
   Officials from National Tourism Administrations, tourist companies, hotels and other types of accommodations,
specialized educational institutions, tourism associations, and representatives of Russian and foreign tourism
authorities will be invited to this event.

Category
Event type: 
Seminar
Related to: 
Europe
Regional Programme
UNWTO
Event or Session: 
This is a main event