City Tourism Performance Research



City Tourism Performance Research


UNWTO and the World Tourism Cities Federation (WTCF) jointly launched the ‘UNWTO-WTCF City Tourism Performance Research’, an instrument with a set of criteria and a platform for exchange of information to benchmark tourism performance in urban destinations. The research focused on the following areas:

  • Destination Management
  • Economic Impact
  • Social and Cultural Impact
  • Environmental Impact
  • Technology & New Business Models

City Case Studies

Please find the link to the full reports of the city case studies below:

Technical Workshops

In the framework of the research two Technical Workshops were organized to present to results of the applied methodology:

More information on the City Tourism Performance Research is available here


The UNWTO-WTCF City Tourism Performance Research is a compilation of 15 city cases which includes a set of key urban tourism performance indicators and an in-depth analysis of each city in areas related to the economic impact of tourism, sustainability or the use of new technologies in the measurement and management of urban tourism.


Download here