How does it work

 
The Certification process comprises 3 phases, each with its corresponding processes:
 
  
1. Assessment     2. Improvement Process    3. Audit 
1.1.Online self-assessment
1.2.Pre-Audit
1.3.Validation by UNWTO.QUEST Advisory Board
 
2.1.Improvement plan
2.2.Training
 
 
3.1.Audit
3.2.Validation by UNWTO.QUEST Advisory Board
 
 
 
 
 

For further information, please contact us via quest@unwto.org & quest@unwtothemis.org .