Summit Programme



« Sustainable and Competitive Tourism on the New Urban Agenda »

4 - 6 December 2017, Majestic Hotel Kuala Lumpur (Malaysia)

Sunday, 3 December 2017

15:00 – 20:00 Registration of participants (Hotel Lobby, Majestic Hotel)  
20:00 - 22:00 Welcome Cocktail at WoW KL (by invitation only)

Monday, 4 December 2017

Venue : Majestic Hotel Kuala Lumpur, The Majestic Ballroom, Level 2

07:00 – 09:00 Registration of participants (Pre Function Area, Level 2 Majestic Hotel) 
09:30–10:00 Opening Ceremony

Master of Ceremony: Mr. Rahim Rahman

  • Welcome Remarks by H.E. Datuk Seri Hj. Mhd. Amin Nordin Abd. Aziz, Mayor of Kuala Lumpur 
  • Congratulatory Remarks by Dr. Joan Clos, Executive Director, UN–Habitat
  • Congratulatory Remarks by Mr. Taleb Rifai, Secretary–General, UNWTO
  • Opening Remarks by the Hon. Dato' Seri Mohamed Nazri bin Abdul Aziz, Minister of Tourism and Culture, Malaysia
10:00 – 10:30 Coffee Break

SESSION 1: Tourism and the New Urban Agenda


Moderador: Ms. Sharanjit Leyl, Presenter for BBC World News 

Keynote: Dr. Joan Clos, Executive Director, UN-Habitat
Presentation and debate:
  • Mr. Márcio Favilla, Executive Director for Operational Programmes and Institutional Relations, UNWTO
  • Dr. Ko Koens, Associate Professor, Centre of Expertise Leisure, Tourism and Hospitality (CELTH), NHTV Breda University of Applied Sciences, Netherlands
  • Mr. Rassul Ilimbayev, Head of International Cooperation Department, Astana Convention Bureau of the Mayor`s Office of Astana, Kazakhstan
  • Mr. Akel Biltaji, Chairperson, Abdali Group, Jordan

Q&A To top

13:00 – 15:00



SESSION 2: Key Factors for Urban Tourism Competitiveness (I)


Moderator: Prof. Jafar Jafari, University of Wisconsin-Stout, USA

Presentation and debate:
  • Urban Tourism Governance: Mr. Noel Scott, Professor and Deputy Director of the Griffith Institute for Tourism, Brisbane, Australia
  • Vertical Integration of Governance Structure : Mr. Hoy Yuen Chun, Director Marketing & Sales ASEAN, German National Tourist Office in Singapore
  • Accessible Tourism: Ms. Mary Chen, Editor for Challenges Magazine, Kuala Lumpur, Malaysia
  • Sustainability in New Urban Developments: Mr. Stuart Mendel, Managing Director, Tun Razak Exchange Lifestyle Quarter, Lendlease Development Malaysia

Q&A To top

17:00 - 17:30 Refreshment
20:00- 22:00 Welcome Dinner hosted by Kuala Lumpur City Hall
Venue: Shangri-La Hotel Kuala Lumpur


Tuesday, 5 December 2017

Venue: Majestic Hotel Kuala Lumpur, The Majestic Ballroom, Level 2


SESSION 3: Key Factors for Urban Tourism Competitiveness (II)


Keynote Adress and ModeratorMr. Rafat Ali, CEO of SKIFT, New York, USA

Presentation and debate:
  • The Asia-Pacific Perspective: Mr. Xu Jing, Regional Director for Asia and the Pacific, UNWTO
  • Authenticity & Cultural Identity: Mr. Danny Law Heng Kiang, Chairman, State Tourism Development and Culture Committee Penang, Malaysia
  • Place/Branding: Mr. Ahn Joon Ho, General Director of the Tourism and Sports Bureau, Seoul Metropolitan Government, Republic of Korea
  • Connectivity: Mr. Li Baochun, Executive Deputy Secretary General, World Tourism Cities Federation (WTCF), China
  • Aviation Business Intelligence: Mr. Craig Astridge, Regional Head, Marketing and Commercial Services Asia Pacific, International Air Transport Association (IATA)

Q&A To top

11:00 – 11:30 Coffee Break
11:3013:30 SESSION 4: Success Stories on Urban Tourism Performance

Keynote: Ms. Esencan Terzibasoglu, Director, Programme for Destination Managemen & Quality, UNWTO

Moderator: Dr. Xiang Feng, Tourism expert and Associate Professor at the Shanghai Institute of Tourism, Shanghai Normal University, China

Presentation and debate:
  • Ms. Enver Duminy, CEO, Cape Town Tourism, South Africa
  • Ms. Marcella Gaspardone, Marketing, Public Relations & Convention Bureau Manager, Turismo Torino e Provincia, Turin, Italy 
  • Ms. Maria Laura Pierini, Operational Manager for Capacity Building, Ente de Turismo de Buenos Aires, Argentina
  • Mr. Hongbin Zhang, CEO, Hangzhou Tourism Committee Hangzhou, China
  • Mr. Masato Takamatsu, Managing Director & Chief Research Officer, JTB Tourism Research & Consulting Co., Japan

Q&A To top

13:30 – 15:00 Lunch
15:0016:30 Conclusions and Closing Ceremony

Technical conclusions : Ms. Esencan Terzibasoglu, Director, Programme for Destination Managemen & Quality, UNWTO

Announcement of the host city of the 7th Global Summit on Urban Tourism (2018)

Closing remarks

  • Local authorities
  • Mr. Xu Jing, Regional Director for Asia and the Pacific, UNWTO

Q&A To top

16:30 – 17:00 Refreshment


Wednesday, 6 December 2017

08:0017:00 Technical Tour for International Delegates only

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